Last updated: August 2026
If something isn’t right with your order, send us a message through our contact form and we’ll work with you to sort it out.
Returns
You can request a return within 14 days of receiving your order. To be eligible, the item should be unused, in the same condition you received it, and in its original packaging. To start a return, use our contact form with your order number and a short note about the reason. We’ll reply with the return address and next steps. Items sent back without contacting us first can’t be processed.
Return shipping
Unless the item arrived damaged or incorrect, return shipping is arranged and paid by the customer. We recommend a tracked method, as we can’t be responsible for returns lost in transit.
Damaged, defective or wrong items
If your item arrives damaged, defective, or isn’t what you ordered, contact us within 14 days of delivery with a photo. We’ll arrange a replacement or refund at no extra shipping cost to you.
Refunds
Once we receive and check your return, we’ll let you know if the refund is approved. If it is, it’s issued to your original payment method. Your bank or card provider may take a few business days to post it. The free digital guide is not a paid item and isn’t subject to refund.
Non-returnable situations
We may not be able to accept returns for items that have been used or damaged after delivery, or requests made after the 14-day window. This doesn’t affect any rights you may have under applicable consumer law.
Contact
Nexloa — a brand of Nexinv Solutions
1209 Mountain Road Pl NE STE R
Albuquerque, NM 87110
United States
Contact: contact form